Refund policy

We accept returns within 3 days of delivery. To be eligible, the item must be unused, in its original packaging, and in the same condition you received it.

Items purchased on sale or with a discount applied are final sale and are not eligible for return, exchange, or refund, unless the item arrives damaged or defective.

For eligible returns, Zarori will cover the cost of return shipping. You will not be charged for sending an eligible item back to us.

To request a return, contact us at shopzarori@gmail.com within 3 days of delivery with your order number and reason for return. Once approved, we will arrange pickup or provide return instructions.

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

If you receive a damaged, defective, or incorrect item, contact us within 3 days of delivery with photos of the item. We will offer a free replacement or full refund, including return shipping, at no cost to you.

The following are not eligible for return: sale/discounted items (except if damaged or defective), items without original packaging, and items returned after the 3-day window.